Shipping policy
This Shipping Policy applies to all orders placed on the Vesier online store, operated by OPM Agency, 30N South Gould Street, STE 100, Sheridan, WY 82802, United States.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed. You will receive an order confirmation email right after your purchase. A second email with your tracking number will follow once your order has shipped.
During peak periods, such as holidays and promotional campaigns, processing may take up to 2 additional business days.
The final shipping cost is calculated and shown at checkout before payment.
3. Estimated Delivery Times
Destination Estimated Delivery
Europe 7–12 business days
United States & Canada 8–15 business days
Australia & New Zealand 10–18 business days
Delivery times are estimates and start from the date of shipment, not the date of order. Orders are shipped from our international fulfilment partners.
4. Order Tracking
Every order ships with a tracking number. Tracking information may take 2–5 business days to update after shipment. If your tracking has not updated after 7 business days, please contact us.
5. Shipping Address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delayed, lost or returned because of an incorrect or incomplete address given by the customer. If you notice a mistake, contact us within 12 hours of placing your order and we will do our best to update it before shipment.
6. Customs, Duties and Taxes
Orders shipped outside the country of dispatch may be subject to import duties, taxes or customs fees. These charges are set by the destination country, are not included in the product price or shipping cost, and are the customer's responsibility, unless stated otherwise at checkout. Refusing a package because of these charges does not qualify for a refund of shipping costs.
7. Delays
Carriers may occasionally be delayed by events outside our control, including customs inspections, weather conditions, strikes or high seasonal volumes. We are not liable for such delays, but we will always help you track your order and resolve any issue.
8. Lost, Stolen or Damaged Packages
If tracking shows your order as delivered but you have not received it, please check with neighbours and your local carrier office, then contact us within 7 days of the delivery date. Once tracking confirms delivery to the address provided, we are not responsible for lost or stolen packages. We will still assist you in opening an investigation with the carrier.
If your order arrives damaged, contact us within 7 days of delivery with photos of the package and the product. We will offer a replacement or a solution.
9. Undeliverable Packages
If a package is returned to us because of a failed delivery attempt, an incorrect address, or because it was not collected, we will contact you to arrange reshipment. Additional shipping costs may apply.
10. Contact Us
For any questions about shipping or your order:
Email: opmagency.group@gmail.com
Phone: +1 475 454 1681
Address: OPM Agency, 30N South Gould Street, STE 100, Sheridan, WY 82802, United States